WordPress FAQs

Does it matter where I host my website to receive your services?

No, regardless of your hosting provider, Support Guru can offer help to resolve your hosting-related issues. However, if the issue continues due to the malfunctioning of your hosting provider’s system or servers, we do not guarantee resolution of the issue.

How do you ensure my credentials are safe?

Support Guru ensures strict confidentiality to protect client data. We use secure communication channels, encrypted file transfer, and access controls to safeguard sensitive information. Our team members abide by confidentiality agreements mentioned in the privacy policy, and we follow industry best practices to ensure security..

What is included in extensive website edits?

Extensive website edits include content updates, adding or modifying pages, plugin updates, theme modifications, and CSS adjustments. It is important to note that extensive website edits are related to content and minor website modifications.

What is NOT included in your extensive website edits?

Extensive website edits do NOT include custom development, design changes, creating new websites, graphic design work, or extensive coding modifications.

What do you need in order to set up support on my site?

In order to provide you with comprehensive support on your site, we request administrative access to your WordPress dashboard. This access enables us to efficiently carry out essential maintenance tasks, perform updates, and troubleshoot any issues that may arise. Additionally, depending on the specific services you require, we may need access to your hosting account. Rest assured that we prioritize the security and confidentiality of your information, and we adhere to stringent security protocols to safeguard your data.

Do you support WordPress multisite?

Yes, we offer WordPress multisite support. Our team is experienced in managing and supporting WordPress multisite networks, ensuring smooth operation and providing maintenance and support across all sites within the network.

Can you migrate my WordPress site for me?

Absolutely! We are more than capable of assisting you with migrating your WordPress site to a new hosting environment or domain. Our skilled team has extensive experience in site migrations, ensuring a seamless transition while minimizing any potential downtime or disruptions.

Can you help me set up an SSL certificate?

Absolutely! We can assist you in setting up an SSL certificate for your WordPress website. We will not delve into the technical jargon, but rest assured that our Gurus are more than capable of setting up your SSL certificate.

Can you restore an earlier version of my WordPress site?

Yes! We are here to help you restore an earlier version of your WordPress site, provided that you have a backup available. Our support team will thoroughly analyze the situation, carefully evaluate the backup, and proceed to restore the specific version of your website you desire. Rest assured, we prioritize minimizing data loss and downtime during the restoration process. Count on us to handle this with utmost care and precision.

Still Got Questions?

Contact our support team about your questions and we will get back to you in no time!

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