First, we make it our priority to identify the root cause of the problem with care and precision. If the issue pertains to your website, rest assured that we'll promptly restore the backup to ensure everything runs smoothly for you. In case of any hosting-related matters, we'll do our best to tackle them directly, working tirelessly to find a solution. However, if the problem happens to be linked to the hosting provider's servers, you can count on us to handle the situation on your behalf. We'll take charge and open a support ticket, managing the entire process so you won't have to deal with any of the hassles of troubleshooting alone.